FAQ
Frequently Asked Questions
Q: What materials do you use for your jewelry?
A: We use high-quality materials for our jewelry. Each piece is crafted with love and care to ensure both style and longevity.
Q: How can I place an order?
A: Orders can be placed directly through our Shopify store. Simply browse our collection, select your desired items, and follow the checkout process.
Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit cards. All transactions are processed securely through our payment gateway.
Q: How long will it take to receive my order?
A: Orders typically ship within 3-5 business days. Delivery times may vary based on your location and shipping method selected at checkout.
Q: Do you offer gift wrapping?
A: At this time, we do not offer gift wrapping services. However, each item is packaged with care to ensure it arrives beautifully.
Q: Can I customize my order?
A: To get started on a custom order, please contact us with the following information:
- The type of jewelry you are interested in (necklace, bracelet,earrings)
- Your desired materials (seed bead, silicone beads ,glass beads or other materials)
- The colors you want
- Any photos or sketches of your idea
Q: What is your return policy?
A: As a small business, we are unable to accept returns. We encourage you to carefully review your selections before placing an order. If you have any questions or need assistance, please contact us prior to purchase.
Q: How can I contact you if I have additional questions?
A: You can reach us via the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
Q: What should I do if my item arrives damaged?
A: Please contact us immediately if you receive a damaged item. Provide photos of the damage and your order number, and we will work with you to resolve the issue.